About US
Service Management Solutions (SMS), established in 2001, is a leading global provider of life-cycle solutions. As a part of the Wistron Corporation, SMS specializes in the service and life extension business and offers a range of services designed to support clients across the world. Here are some key points about SMS:
Global Operations: SMS has established a strong global presence, allowing it to provide comprehensive support to clients worldwide. This global reach is essential for serving the needs of product manufacturers, brands, and telecommunications companies.
Service Solutions: SMS partners with various businesses to deliver unique service solutions. These solutions are based on state-of-the-art technology, advanced engineering expertise, and a commitment to continuous innovation. This approach ensures that SMS can adapt to the evolving needs of its clients.
Comprehensive Service Menu: SMS has expanded its service offerings to encompass the entire device lifecycle. These services cover various stages, including logistics, deployment, warranty support, repair, refurbishment, remanufacturing, and closed-loop processes. This comprehensive approach ensures that SMS can manage the entire life cycle of products and devices.
Customized Support: SMS tailors its service solutions to meet the specific needs of its clients. Whether a company requires regional or global support, SMS aims to provide the most appropriate and efficient service to ensure customer satisfaction.
Environmental Responsibility: By offering recycling and remanufacturing services, SMS contributes to environmental sustainability. The closed-loop approach helps minimize waste and reduce the environmental impact of electronic products.
Continuous Growth: SMS has continued to expand its service menu and global presence since its founding. This growth reflects the company's commitment to staying at the forefront of product life-cycle solutions and technology-driven services.
Our Values
The values expressed by SMS (Service Management Solutions) are rooted in a commitment to responsible and ethical business practices that extend beyond profit-making objectives. Here's a summary of the core values outlined in the statement:
Understanding Clients' Needs: SMS prioritizes understanding its clients' service challenges and expectations. This customer-centric approach underscores its dedication to delivering effective solutions and providing superior service.
Community Engagement: As SMS expands its global presence, it recognizes the importance of actively engaging with the community and its employees to contribute to a better world. This suggests a broader perspective on its role in society.
Consideration of Stakeholders: SMS is mindful of the interests of various stakeholders, including customers, employees, shareholders, communities, and the environment. It acknowledges the impact of its activities on these groups, emphasizing a balanced and inclusive approach to its operations.
Continuous Evolution: While SMS continues to evolve as a company, it maintains a steadfast focus on improving the integration of social and business goals. This commitment to evolution signifies a dedication to adapt to changing circumstances and evolving societal expectations.
Sustainable Business Practices: SMS places great importance on operating in a manner that is economically, socially, and environmentally sustainable. This reflects a commitment to ethical and responsible business conduct.
Social and Environmental Initiatives: SMS seeks to direct its company programs toward specific goals, such as enhancing environmental and natural capital, providing preventive healthcare, and creating livelihoods for people. This commitment extends beyond standard business activities to make a positive impact on society and the environment.
Community Goodwill and Reputation: By engaging in activities that generate community goodwill and contribute to a positive, socially responsible image of the company, SMS aims to reinforce its reputation as a responsible corporate citizen.
